Effective August 1, 2011, all ADA tickets will be available at the BI-LO Center box office, online at Ticketmaster.com, by calling 800-653-8000 and at all Ticketmaster outlets. ADA tickets will no longer be available by phone through the BI-LO Center box office.

Entrance 

Though all of our entrances are ADA accessible, a specially-designated handicap-only entrance is located at the Charter Business Entrance on the plaza, adjacent to the handicap parking lot.

Seating Areas

The BI-LO Center is equipped with four public accessible seating areas located in the four corners of the arena at sections 100A, 116B, 105B, and 111A. In addition, there are individual seats in the upper level seating and floor seating when applicable.

The Americans with Disabilities Act prohibits discrimination on the basis of disability in employment, State and local government, public accommodations, commercial facilities, transportation, and telecommunications. The ADA seating areas are reserved for ADA persons and their companions only. If you do not meet ADA requirements you will not be permitted to sit in our ADA seating.

To be protected by the Federal ADA law, one must have a disability or have a relationship or association with an individual with a disability attending the event. We reserve the right to re-seat or remove any guests from the property that violate the Federal ADA laws.

Parking

A limited number of Accessible parking spaces are located in the Premium Seat Parking Lot between the parking garage and the BI-LO Center. The spaces are available on a first-come first serve basis and guests may enter the Premium Seat Parking Lot from North Church Street. The spaces are located in the lower level of the Church St. parking garage. All vehicles requiring accessible parking must have the proper decal displayed from the rearview mirror or have an applicable license plate. ADA spaces in the VIP lot are $5 per entry.

Elevators

Public elevators are available in the BI-LO Center. Elevators are located at the Rotunda entrance and at the Northwest entrance. Additional elevators are located in the parking garage. These elevators are strictly designated as preferred use for guests with disabilities.

Restrooms

All public restrooms are designed to be accessible to our guests with disabilities. Guests will find accessible features such as stalls, sinks, mirrors, and paper towel dispensers.

Assistive Listening Devices / Hearing Assistance

Headsets and receivers are available at no charge from guest services. We will provide hearing interpreters at no charge if arrangements are made prior to the event. We also have Gentner Assistive Listening Receivers available.

Service Animals

Although animals are not allowed in the BI-LO Center, an exception is made regarding service animals for guests with disabilities. Please contact the BI-LO Center about service animals.